All cancellations must be received at least 12 hours before your training session to avoid being charged for your session. Clients who do not cancel with 12 hours-notice will be charged for the cancelled session. We understand that emergencies happen. We provide every client with one free short-notice cancellation. You will not be charged for your first cancellation with less than 12-hour notice. Subsequent short-notice cancellations will be charged for the session. The free short-notice cancellation only applies if we are notified prior to the session start time. No shows are not eligible for the free cancellation. If you need to cancel a session, please call us immediately!
We strive to provide the best possible service to our clients. If for any reason you are not satisfied with our services, we will be happy to issue you a refund for services not performed. If you have paid for a package in full, you will be refunded for unused sessions and services at the non discounted rate.